Hotel Receptionist

5 months ago


Birmingham, United Kingdom Castle Bromwich Hall Hotel Full time

We are currently recruiting for an experienced Hotel Receptionist to work within the front office team at Castle Bromwich Hall Hotel, and someone to join our sales team.

**The Role: Reception**

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a warm and welcoming personality. You are key to our guest service experience throughout our stay.

This role is available for an up to
- 40 hours per week contract working over 5 days in a variety of different shifts. If you are enthusiastic about delivering excellent customer service and working in a fast paced environment, we would like to hear from you

Job responsibilities:

- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To build a good rapport with guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To be responsible for accurate and efficient accounts and guest billing processes.

Must have previous Hotel Reception experience

**The Role: Sales**

We are looking for someone to join our sales team to build, promote the image of the hotel and it's outward facing profile.
- manage website, social media and comments
- undertake show-arounds for guests and prospective wedding parties
- respond to enquiries, comments, feedback,
- grow database of our clients, outreach and responses.

**Salary**: £13,000.00-£18,500.00 per year

**Experience**:

- sales/customer facing: 3 years (preferred)
- Hotel receptionist: 3 years (preferred)

**Language**:

- English as a native language/ highly proficient fluently (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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