Hotel Receptionist

3 months ago


Birmingham, United Kingdom Holiday Inn Birmingham Airport NEC Full time

Holiday Inn Birmingham Airport NEC, currently seeking an experienced a Hotel Receptionist to join the family.
- **Do you have experience using Opera Reservation Systems?**
- **Do you thrive from providing outstanding, memorable guest experience?**
- **Do you relish the thrill of a fast-paced role/ environment, where no two days are the same?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Hotel Receptionist**,** you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Your Day to Day**:

- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG One Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release deposits.
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help

**Essential Requirements**:

- Previous hotel experience in a similar role
- Experience of hotel systems (Opera)
- Good knowledge of local area
- Good organisational skills

This role is a permanent full-time role, working 5 days out of 7 per week.

Includes early mornings/ evenings & weekends/nights - Full Flexibility Required

**What will I get?**
- Employee Discount on all IHG properties (global)
- 50% Discount on Food & Drink
- On site parking
- Referral programme
- Free meal on shift
- Company Events
- Free use of Leisure Facilities
- Free Uniform

**Who Are We**:
Holiday Inn Birmingham Airport is a busy 241-bedroom multi-faceted hotel, located by Birmingham Airport, NEC, Resorts World and the M42 motorway.

With significant investment and refurbishment program completed, this is an exciting time to join this fast-paced organisation.

**Job Types**: Full-time, Permanent

Pay: £11.44 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Opera system: 1 year (required)

Work Location: In person

Reference ID: Rec


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