Hotel Receptionist
7 months ago
Holiday Inn Birmingham Airport NEC, currently seeking an experienced a Hotel Receptionist to join the family.
- **Do you have experience using Opera Reservation Systems?**
- **Do you thrive from providing outstanding, memorable guest experience?**
- **Do you relish the thrill of a fast-paced role/ environment, where no two days are the same?**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Hotel Receptionist**,** you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
**Your Day to Day**:
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG One Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release deposits.
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
**Essential Requirements**:
- Previous hotel experience in a similar role
- Experience of hotel systems (Opera)
- Good knowledge of local area
- Good organisational skills
This role is a permanent full-time role, working 5 days out of 7 per week.
Includes early mornings/ evenings & weekends/nights - Full Flexibility Required
**What will I get?**
- Employee Discount on all IHG properties (global)
- 50% Discount on Food & Drink
- On site parking
- Referral programme
- Free meal on shift
- Company Events
- Free use of Leisure Facilities
- Free Uniform
**Who Are We**:
Holiday Inn Birmingham Airport is a busy 241-bedroom multi-faceted hotel, located by Birmingham Airport, NEC, Resorts World and the M42 motorway.
With significant investment and refurbishment program completed, this is an exciting time to join this fast-paced organisation.
**Job Types**: Full-time, Permanent
Pay: £11.44 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Opera system: 1 year (required)
Work Location: In person
Reference ID: Rec
-
Hotel Receptionist
7 months ago
Birmingham, United Kingdom Castle Bromwich Hall Hotel Full timeWe are currently recruiting for an experienced Hotel Receptionist to work within the front office team at Castle Bromwich Hall Hotel, and someone to join our sales team. **The Role: Reception** A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a warm and welcoming...
-
Hotel Receptionist
2 weeks ago
Birmingham, Birmingham, United Kingdom Forest of Arden Hotel & Country Club Full timeJob Title:Hotel ReceptionistCompany Overview:The Forest of Arden Hotel & Country Club is a leading hospitality provider, committed to delivering exceptional customer service. As a Hotel Receptionist, you will play a vital role in ensuring our guests receive a warm welcome and seamless experience.Salary:£25,000 - £30,000 per annum, depending on...
-
Part-time Hotel Receptionist
1 week ago
Birmingham, United Kingdom Hotel Indigo Birmingham Full timeWe are currently recruiting for Reception staff. This is a fantastic opportunity for a passionate and enthusiastic Receptionist to become a part of our Front Office team. As Hotel Receptionist you need to ensure that all guests are given a warm welcome to the hotel and that they are registered according to the hotel’s standards. You will deal with any...
-
Receptionist, Hotel Du Vin
7 months ago
Birmingham, United Kingdom Hotel Du Vin Full timeSalary - Hours per week Type of contract Location We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural hospitality...
-
Receptionist, Hotel Du Vin
7 months ago
Birmingham, United Kingdom Hotel Du Vin Full timeRate of pay £11.00 / 32 Hours per week Type of contract - Permanent Location - Birmingham We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du...
-
Receptionist, Hotel Du Vin
7 months ago
Birmingham, United Kingdom Hotel Du Vin Full timeRate of pay £11.95 Per Hour / 32 Hours per week Type of contract - Permanent Location - Birmingham We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with...
-
Hotel Receptionist
7 months ago
Birmingham, United Kingdom Campanile Hotel Birmingham Full timeWorking at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Receptionist you will be polite, calm and...
-
Hotel Receptionist and Sales Team
7 months ago
Birmingham, United Kingdom Castle Bromwich Hall Hotel Full timeWe are currently recruiting for an experienced Hotel Receptionist to work within the front office team at Castle Bromwich Hall Hotel, and someone to join our sales team. **The Role: Reception** A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a warm and welcoming...
-
Hotel Receptionist
7 months ago
Birmingham, United Kingdom Campanile Hotel Birmingham Full timeWorking at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Receptionist you will be polite, calm and...
-
Hotel Receptionist
7 months ago
Birmingham, United Kingdom Campanile Hotel Birmingham Full timeWorking at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. As Receptionist you will be polite, calm and...
-
Hotel Receptionist
1 month ago
Birmingham, Birmingham, United Kingdom Britannia Hotels Full timeJob Title: Hotel ReceptionistBritannia Hotels is seeking a highly skilled and motivated individual to join their team as a Hotel Receptionist. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.Key Responsibilities:• Run the night audit and ensure that all tasks are completed...
-
Hotel Receptionist
2 weeks ago
Birmingham, United Kingdom Apollo Hotel Full timeThis is a truly exciting time to join **The Apollo Hotel**. Well established 3 star hotel minutes from the City Centre with 126 bedrooms and large conference and banqueting, the property has undergone major redevelopment and refurbishment. Popular with Corporate and Leisure guests, the hotel is well known for its vibrant, professional, warm, friendly staff...
-
Receptionist
7 months ago
Birmingham, United Kingdom Clayton Hotel Birmingham Full time**Receptionist - Clayton Hotel Birmingham** We have an exciting opportunity for a casual Receptionist to join the friendly Front Office team here at Clayton Hotel Birmingham. **Our beautifully architecturally designed hotel is located in a prime and upcoming district of Birmingham and is home to 218 bedrooms, 11 Meeting rooms and a beautiful restaurant -...
-
Receptionist
8 months ago
Birmingham, United Kingdom Park Regis Hotel Full timeJob Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...
-
Hotel Receptionist
2 weeks ago
Birmingham, United Kingdom Macdonald Hotels & Resorts Full time**_About us: _** Macdonald Burlington Hotel in the centre of Birmingham is found amid the stunning architecture of the city’s beautiful New Street - the hotel being the closest four* hotel to Grand Central & Birmingham New Street train station with just a stone's throw away. A charming and historic Birmingham venue, Burlington is steeped in history....
-
Hotel Receptionist
1 week ago
Birmingham, United Kingdom Hotel Campanile Birmingham Full timeWhy don't we talk? At the Hotel Campanile Birmingham, we are looking for new members to join our team at the reception. Great environment, flexible working shifts, and opportunities to develop your career and experience within hospitality with us. We put people first and are more than happy to know of you and see how the experience Campanile can suit your...
-
Hotel Receptionist
3 days ago
Birmingham, United Kingdom Holiday Inn Birmingham Airport NEC Full timeThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a **Hotel Receptionist,** you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any...
-
Receptionist
5 days ago
Birmingham, United Kingdom Clayton Hotel Birmingham Full timeWe have an exciting opportunity for a full time Receptionist to join the friendly Front Office team here at Clayton Hotel Birmingham. **Our beautifully architecturally designed hotel is located in a prime and upcoming district of Birmingham and is home to 218 bedrooms, 11 Meeting rooms and a beautiful restaurant - The Grill.** **Objective of the...
-
Hotel Receptionist
7 months ago
Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full timeAs a Receptionist you are ambitious, hardworking and professional; someone who loves nothing more than to provide excellent service and responding to guests needs. You will play a part in driving the Reception team to success, whilst communicating effectively with other members of the Front of House team, to ensure exceptional service to our guests. You are...
-
Hotel Receptionist
7 months ago
Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full timeAs a Receptionist you are ambitious, hardworking and professional; someone who loves nothing more than to provide excellent service and responding to guests needs. You will play a part in driving the Reception team to success, whilst communicating effectively with other members of the Front of House team, to ensure exceptional service to our guests. You are...