Hotel Receptionist

4 months ago


Birmingham, United Kingdom The Great Barr Hotel Full time

**Previous applicants need not apply**

Job Title: Hotel Receptionist with Opera Software Experience

Location: The Great Barr Hotel Birmingham

Job Summary:
**Responsibilities**:

- Greet guests in a friendly and professional manner upon their arrival.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Manage hotel reservations using Opera software, ensuring accuracy and efficiency.
- Process guest check-ins and check-outs swiftly and accurately.
- Coordinate with other hotel departments to fulfill guest requests and resolve issues.
- Maintain a clean and organized front desk area.
- Answer phone calls and direct them appropriately.
- Assist guests with luggage and other needs as required.
- Provide guests with information about hotel facilities, services, and local attractions.
- Handle cash and credit card transactions accurately and securely.
- Collaborate with housekeeping and maintenance staff to ensure rooms are ready for guests.
- Uphold hotel policies and procedures to ensure guest satisfaction and safety.
- Keep updated records of guest interactions and transactions.

**Requirements**:

- Proven work experience as a Hotel Receptionist or similar role.
- Proficiency in using Opera software for hotel management.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a positive attitude.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in handling guest information and transactions.
- Ability to remain calm and composed under pressure.
- Flexibility to work shifts including evenings, weekends, and holidays.
- High school diploma or equivalent; additional certification in Hospitality Management is a plus.

**Job Type**: Part-time

**Salary**: £10.42 per hour

Expected hours: 32 - 40 per week

Work Location: In person


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