Housing Support Worker
4 weeks ago
We are seeking a dedicated and reliable individual to join our team as a Housing Worker at YMCA Doncaster.
The role involves providing a steady and supportive presence in the lives of vulnerable young people, overseeing the building and behaviour of thirty young people, and carrying out regular patrols to ensure their safety and well-being.
As a Housing Worker, you will be responsible for dealing with a range of issues, including anti-social behaviour, damage, and incidents, and will work closely with the emergency services as needed.
You will also be responsible for maintaining accurate records, carrying out maintenance tasks, and supervising access to communal areas.
We offer a competitive rate of pay, a reliable income, and the opportunity to develop your skills and experience in a rewarding and challenging role.
Main Responsibilities:
- Attend shifts reliably and on time to ensure continuous cover.
- Carry out daily administrative tasks, including taking rent and answering telephone calls.
- Be responsible for client interviews, move-ins and move-outs, including inductions and benefit applications.
- Provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.
- Ensure that buildings and entry points are secure.
- Clean communal areas, bathrooms, toilets and vacant bedrooms as needed.
- Act as the professional point of contact with the emergency and statutory services.
- Monitor CCTV screens and deal with issues arising, and liaise with police where needed to prevent damage to the YMCA's premises and/or property.
- Ensure that any incidents relating to security, safety, disorder, damage and similar are dealt with to the limits of the position's authority, including informing the relevant manager where necessary.
- Maintain accurate shift logs of patrols, incidents, visitors and other security matters.
- Carry out maintenance tasks, and oversee contractors as specified by the relevant manager.
- Conduct and record routine checks on hygiene, fire and other safety provisions.
- Supervise access to the laundry and the loan of equipment including the iron and hoover.
- Take appropriate steps to ensure engagement with YMCA Doncaster's support and other programmes, and to take action where a client is unable or unwilling to engage.
- Develop and maintain professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
- Work to the policies and procedures of YMCA Doncaster.
- Participate in a varied rota contributing to the provision of a 24 hour, year round service.
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