Housing Support Specialist

5 days ago

Doncaster, Doncaster, United Kingdom YMCA Doncaster Full time

We are seeking a dedicated and reliable individual to join our team as a Housing Worker. As a key member of our staff, you will play a vital role in providing a safe and supportive environment for vulnerable young people.

The successful candidate will be responsible for overseeing the building and behaviour of thirty young people, ensuring their well-being and safety at all times. This will involve carrying out regular patrols, maintaining accurate records, and addressing any issues that may arise.

You will work independently, taking charge of everything that happens on your watch. This will require strong communication and problem-solving skills, as well as the ability to think on your feet.

We offer a competitive rate of pay, a reliable income, and the opportunity to develop a rewarding career in housing or charity work. If you are a motivated and caring individual who is passionate about making a difference, we encourage you to apply.

Main Responsibilities:

  • To attend shifts reliably and on time, ensuring continuous cover.
  • To carry out daily administrative tasks, including taking rent and answering telephone calls.
  • To provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.
  • To ensure that buildings and entry points are secure.
  • To clean communal areas, bathrooms, toilets, and vacant bedrooms as needed.
  • To act as the professional point of contact with the emergency and statutory services.
  • To monitor CCTV screens and deal with issues arising, and to liaise with police where needed to prevent damage to the YMCA's premises and/or property.
  • To ensure that any incidents relating to security, safety, disorder, damage, and similar are dealt with to the limits of the position's authority, including informing the relevant manager where necessary.
  • To maintain accurate shift logs of patrols, incidents, visitors, and other security matters.
  • To carry out maintenance tasks, and to oversee contractors as specified by the relevant manager.
  • To conduct and record routine checks on hygiene, fire, and other safety provisions.
  • To supervise access to the laundry and the loan of equipment, including the iron and hoover.
  • To take appropriate steps to ensure engagement with YMCA Doncaster's support and other programmes, and to take action where a client is unable or unwilling to engage.
  • To develop and maintain professional relationships with members, users, and with other staff, and to maintain confidentiality at all times.
  • To work to the policies and procedures of YMCA Doncaster.
  • To participate in a varied rota contributing to the provision of a 24-hour, year-round service.

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