Receptionist - Front Desk Coordinator

5 days ago

London, Greater London, United Kingdom Victoria College of Arts and Design Full time
About the Role

The Receptionist serves as the first point of contact for students, staff, and visitors at the university's main reception area. This role requires strong communication, organisational, and interpersonal skills to create a welcoming and informative environment for all visitors.

Key Responsibilities
  • Greet and Assist Visitors
    • Welcome all visitors, including students, faculty, staff, and external guests.
    • Provide a friendly, professional, and positive first impression of the university.
  • Provide Administrative Support
    • Assist in various administrative tasks, including filing, photocopying, scanning, and data entry.
    • Update and maintain student and staff directories.
  • Manage Front Desk Operations
    • Maintain a clean and organised reception area.
    • Manage the reception schedule, ensuring adequate coverage during business hours.
    • Monitor and manage visitor access to the campus, including issuing visitor passes when required.
  • Collaborate and Teamwork
    • Collaborate with other university staff to ensure smooth operations and effective communication.
    • Participate in staff meetings and training sessions as required.
Requirements
  • High school diploma or equivalent; additional education or certification in office administration is a plus.
  • Proven experience as a receptionist or in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills with the ability to multitask and prioritise tasks.
  • Proficient in using office software (e.g., Microsoft Office Suite).
  • Friendly, approachable, and professional behaviour.
  • Ability to handle difficult or demanding situations with tact and diplomacy.
Benefits
  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)

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