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Front Desk Coordinator
2 months ago
About FigFlex Offices
FigFlex Offices is a dedicated serviced office provider, offering high-quality flexible office-space solutions to businesses across the United Kingdom. Our goal is to provide exceptional customer service and a professional work environment for our clients.
Job Summary
We are seeking a highly skilled and customer-focused Receptionist to join our team in a full-time, permanent capacity. The successful candidate will provide world-class front-of-house service to our clients, ensuring a positive and professional experience.
Key Responsibilities
- Sales and Marketing
- Assist with viewings and provide product knowledge to clients
- Contribute to social media initiatives and represent FigFlex Offices at business events
- Stay up-to-date on competitor information and market trends
- Customer Service
- Provide exceptional customer service to clients and building occupants
- Assist with client move-in and move-out procedures
- Maintain a professional and customer-obsessed culture
- Ensure accurate and timely completion of client paperwork
- Maintaining Standards
- Ensure security procedures are followed and maintained
- Address client issues in a timely and professional manner
- Conduct regular housekeeping checks to maintain a high level of cleanliness
- Finance
- Liaise with the financial controller on payment matters
- Escalate payment issues to the financial controller
Requirements
- Excellent communication and interpersonal skills
- Basic knowledge of Microsoft systems (Outlook, Excel, Word)
- Ability to use other computer systems (Technology Within, Qube)
- Positive personality and solution-focused approach to problem-solving
- Relevant experience in a customer-facing role
- Ability to work with minimal supervision and on own initiative
- Team player with strong planning and prioritization skills
Company Benefits
- Modern offices
- 25 days' holiday, plus Bank Holidays
- Company events
- Healthcare
- Company Sick Pay
- Full training provided on product/service knowledge and technical aspects of the role
