Administrative Support Officer

4 weeks ago


Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Job Summary

We are seeking a skilled and organized Administrative Support Officer to join our team at North West Anglia NHS Foundation Trust. As a key member of our reception team, you will provide exceptional customer service and administrative support to patients and staff.

About the Role

This is an exciting opportunity to work in a fast-paced environment, supporting the Emergency Department and Ambulatory Care Unit. You will be responsible for managing front desk operations, handling patient inquiries, and providing administrative assistance to healthcare professionals.

Key Responsibilities

  • Manage front desk operations, including patient registration and check-in
  • Provide exceptional customer service to patients and staff
  • Handle patient inquiries and concerns in a professional and empathetic manner
  • Provide administrative support to healthcare professionals, including data entry and document preparation
  • Work collaboratively with the multidisciplinary team to ensure seamless patient care

Requirements

  • Numerate and literate, with Maths and English to GCSE
  • Comprehensive working knowledge of Microsoft Office, especially Outlook
  • Customer service experience
  • Good organizational and communication skills

What We Offer

  • Generous annual leave entitlement
  • Membership of the NHS Pension Scheme
  • Flexible working opportunities
  • Enhanced hourly rates for unsociable hours, night shifts, weekends, and bank holidays
  • Opportunities for career development and training

Working for North West Anglia NHS Foundation Trust

We are committed to providing a supportive and inclusive work environment, where employees feel valued and empowered to excel in their roles. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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