Receptionist

4 weeks ago


Peterborough, Peterborough, United Kingdom Hampton Medical Centre Full time

About Hampton Medical Centre

Hampton Medical Centre is a thriving healthcare practice located in the heart of Peterborough, serving a diverse patient population of approximately 12,000 individuals. Our practice is committed to delivering high-quality patient care and services, and we are seeking a skilled and dedicated Receptionist to join our team.

Job Summary

The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth flow of patient care. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Manage patient appointments, including scheduling, rescheduling, and cancellations
  • Process patient requests, including phone calls, emails, and in-person inquiries
  • Maintain accurate and up-to-date patient records, including demographic and medical information
  • Process and distribute incoming and outgoing mail, including patient correspondence and medical records
  • Provide administrative support to healthcare professionals, including data entry, filing, and photocopying
  • Ensure the reception area is clean, organized, and welcoming to patients

Requirements

  • GCSE award or modern equivalent
  • Excellent customer service skills
  • Excellent timekeeping and organizational skills
  • Diligent working in a fast-paced environment

Desirable Qualifications

  • Qualification in administration
  • Previous GP reception experience

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