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Customer Success Manager

2 months ago

London, Greater London, United Kingdom JobLookup Full time
About the Role

JobLookup is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving growth and retention across our mid-market and enterprise client base.

Key Responsibilities
  • Develop and execute customized client success plans to drive growth and retention
  • Build and maintain strong relationships with key decision-makers at our client organizations
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities
  • Provide exceptional customer service and support to ensure high levels of client satisfaction
  • Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement
Requirements
  • 4+ years of experience in customer success, account management, or a related field
  • Proven track record of driving growth and retention in mid-market and enterprise client environments
  • Strong business acumen and ability to think strategically
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment