Salesforce Functional Lead

4 weeks ago

London, Greater London, United Kingdom Civica UK Ltd Full time

About the Role:

We are seeking a seasoned Salesforce Functional Lead to leverage their deep understanding of Salesforce Sales, Service, and Experience Cloud functionalities to drive business process optimisation and deliver innovative solutions.

Responsibilities:

  • Business Requirements Gathering:
  • Facilitate and lead functional workshops with business stakeholders to elicit, document, and refine business requirements, ensuring seamless alignment with business processes.
  • Collaborate with stakeholders to understand their business needs and identify opportunities for Salesforce optimisation.
  • Create detailed functional specifications and user stories to support successful project delivery.
  • Salesforce Configuration:
  • Design and configure Salesforce Sales, Service, and Experience Cloud applications to meet business requirements, leveraging out-of-the-box functionalities and best practices.
  • Customise Salesforce objects, fields, page layouts, workflows, and validation rules to align with business processes, ensuring efficient data management and streamlined operations.
  • Implement data management strategies, including data import, export, and cleansing, to maintain data quality and integrity.
  • Solution Design:
  • Analyse business requirements and translate them into effective Salesforce solutions, ensuring seamless integration with existing systems and processes.
  • Develop and document detailed design specifications, including process flows and data mapping, to support successful project delivery.
  • Provide recommendations for Salesforce best practices and configuration standards to ensure consistency and quality.
  • Project Management:
  • Collaborate with project managers and technical teams to ensure successful project delivery, managing project timelines, deliverables, and resources.
  • Manage project status updates and provide regular communication to stakeholders and project teams.
  • Line manage technical resources and work in a global matrix structure, ensuring effective team collaboration and communication.
  • User Training and Adoption:
  • Develop user training materials and conduct training sessions to enhance user adoption and ensure successful system implementation.
  • Provide ongoing support and troubleshooting for Salesforce users, ensuring seamless system operation and minimal disruption.
  • Process Improvement:
  • Continuously identify opportunities to improve Salesforce processes and user experience, recommending and implementing enhancements to optimise Salesforce utilisation.

Qualifications:

  • Proven experience as a Salesforce Functional Lead with at least five years hands-on Salesforce implementation experience.
  • Deep understanding of Salesforce Sales, Service, and Experience Cloud functionalities and best practices.
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders.
  • Ability to lead and mentor team members, with experience in Agile methodologies preferred.
  • Salesforce certifications (e.g., Salesforce Certified Sales Cloud Consultant, Service Cloud Consultant, and Experience Cloud Consultant) are a plus.

Desired Skills:

  • Experience with Salesforce configuration tools and APIs.
  • Knowledge of Salesforce AppExchange applications.
  • Understanding of integration with other systems.
  • CPQ experience beneficial.

This role offers a unique opportunity to contribute to Civica UK Ltd's success by leveraging your Salesforce expertise to deliver innovative solutions and drive business process optimisation.

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