Salesforce Functional Lead

3 weeks ago


London, Greater London, United Kingdom Civica UK Ltd Full time

About the Role:

Civica UK Ltd is seeking a seasoned Salesforce Functional Lead to bridge the gap between business needs and technical implementation. This role requires a deep understanding of Salesforce Sales, Service, and Experience Cloud functionalities, as well as exceptional communication skills and a proven track record of successful Salesforce implementations.

Key Responsibilities:

  • Business Requirements Gathering: Facilitate and lead functional workshops with business users to elicit, document, and refine business requirements.
  • Salesforce Configuration: Design and configure Salesforce Sales, Service, and Experience Cloud applications to meet business requirements, leveraging out-of-the-box functionalities.
  • Solution Design: Analyse business requirements and translate them into effective Salesforce solutions.
  • Project Management: Collaborate with project managers and technical teams to ensure successful project delivery.

Qualifications:

  • Proven experience as a Salesforce Functional Lead with at least five years hands-on Salesforce implementation experience.
  • Deep understanding of Salesforce Sales, Service, and Experience Cloud functionalities and best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders.

Desired Skills:

  • Experience with Salesforce configuration tools and APIs.
  • Knowledge of Salesforce AppExchange applications.
  • Understanding of integration with other systems.

This role offers a unique opportunity to contribute to Civica UK Ltd's success by leveraging your Salesforce expertise to deliver innovative solutions.



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