Customer Support Specialist

1 day ago


Ballyclare, United Kingdom VANRATH Full time
About the Role
VANRATH's esteemed partner, a leading Commercial Vehicle Dealership in Northern Ireland, invites applications for an experienced Service Advisor. This long-term opportunity presents a chance for ambitious professionals to join a reputable company with multiple paths for career progression.

Located in Ballyclare, this role offers a competitive salary of £32,000 - £42,000 per annum, accompanied by a comprehensive benefits package, including a company pension scheme and other perks.

The ideal candidate will possess a background in a similar role, demonstrate exceptional organisational skills, and exhibit a genuine passion for delivering first-class customer service. If you're eager to take on new challenges and grow with a respected organisation, please don't hesitate to apply.

Main Responsibilities
• Establish strong relationships with customers, providing them with a welcoming and informative experience.
• Manage vehicle and customer databases, scheduling appointments and processing workshop job cards.
• Coordinate with the Workshop Foreman to ensure efficient job planning and productivity.
• Develop and execute strategies to increase customer satisfaction and loyalty, highlighting the value of our services through effective communication.
• Keep accurate records of customer interactions, service schedules, and financial transactions, using data to improve business performance and decision-making processes.

Benefits and Advantages
• Competitive salary of £38,000 - £48,000 per annum.
• Comprehensive benefits package, including a company pension scheme and other perks.
• Opportunities for career advancement and professional growth within a respected organisation.
• Collaborative and supportive work environment with a dedicated team.

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