IT Support Specialist

3 weeks ago


Ballyclare, United Kingdom Brook Street UK Full time

Job Overview

We are seeking an experienced IT Support Specialist to join our team in Ballyclare. As the first point of contact for customers, you will be responsible for providing exceptional customer service and resolving technical issues efficiently.

Key Responsibilities:

  • Interpreting customer requirements and providing timely solutions.
  • Generating, amending, and updating service schedules and sending reminders to customers.
  • Managing vehicle and customer databases to ensure accurate records.
  • Scheduling appointments and managing workflow to maximize efficiency.

Requirements:

  • A strong background in IT support with experience in a help desk environment.
  • Excellent communication skills with the ability to work with diverse customer groups.
  • Proficiency in database management and scheduling software.
  • Ability to work independently and as part of a team to achieve goals.

Salary: £25,000 - £30,000 per annum depending on experience.



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