Automotive Customer Support Manager

3 weeks ago


Ballyclare, United Kingdom VANRATH Full time

VANRATH is currently seeking a Service Advisor to join our team in Ballyclare. As a Service Advisor, you will be responsible for providing exceptional customer service, generating and managing service schedules, and working closely with the workshop team to ensure efficient and profitable job planning.

About the Role:

This is a permanent role that offers many routes for progression. The successful candidate will be responsible for:

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
Requirements:

To be successful in this role, you will need:

  • Previous experience within a similar position
  • Able to prove and demonstrate your experience in the provision of high levels of customer satisfaction
  • Excellent organisation and time management skills
  • Full valid UK driving license
Benefits:

We offer a fully negotiable salary, plus a fantastic benefits package including company pension scheme, etc. If you are a motivated and organized individual looking for a new challenge, please apply today



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