Automotive Customer Support Specialist
3 days ago
**Job Overview:**
VANRATH is partnering with a leading Commercial Vehicle Dealership in Northern Ireland to recruit an experienced Service Advisor.
This is an excellent opportunity for professionals to join a well-established organization, offering multiple career progression paths. The role is based in Ballyclare and comes with a fully negotiable salary, plus a fantastic benefits package, including a company pension scheme.
Key Responsibilities:
- Act as the first point of contact for customers, providing exceptional service and interpreting their needs.
- Manage and update service schedules, sending timely reminders and ensuring vehicle database accuracy.
- Process and close workshop job cards, assisting with invoicing and maintaining key customer relationships.
- Liaise with the Workshop Foreman to optimize job planning, ensuring efficiency and profitability.
- Contact customers regarding additional work requirements, providing accurate quotations and explaining completed tasks upon collection/delivery.
Requirements:
- Prior experience in a similar position, demonstrating high levels of customer satisfaction.
- Excellent organizational and time management skills.
- A valid UK driving license.
Benefits:
- Fully negotiable salary, estimated at £30,000 - £40,000 per annum.
- Fantastic benefits package, including a company pension scheme.
About VANRATH:
VANRATH has partnered with numerous businesses in Northern Ireland, helping them find top talent. Our team's professionalism and dedication ensure a stress-free experience for clients and candidates alike.
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