Automotive Customer Support Specialist

3 days ago


Ballyclare, United Kingdom VANRATH Full time

**Job Overview:**

VANRATH is partnering with a leading Commercial Vehicle Dealership in Northern Ireland to recruit an experienced Service Advisor.

This is an excellent opportunity for professionals to join a well-established organization, offering multiple career progression paths. The role is based in Ballyclare and comes with a fully negotiable salary, plus a fantastic benefits package, including a company pension scheme.

Key Responsibilities:

  • Act as the first point of contact for customers, providing exceptional service and interpreting their needs.
  • Manage and update service schedules, sending timely reminders and ensuring vehicle database accuracy.
  • Process and close workshop job cards, assisting with invoicing and maintaining key customer relationships.
  • Liaise with the Workshop Foreman to optimize job planning, ensuring efficiency and profitability.
  • Contact customers regarding additional work requirements, providing accurate quotations and explaining completed tasks upon collection/delivery.

Requirements:

  • Prior experience in a similar position, demonstrating high levels of customer satisfaction.
  • Excellent organizational and time management skills.
  • A valid UK driving license.

Benefits:

  • Fully negotiable salary, estimated at £30,000 - £40,000 per annum.
  • Fantastic benefits package, including a company pension scheme.

About VANRATH:

VANRATH has partnered with numerous businesses in Northern Ireland, helping them find top talent. Our team's professionalism and dedication ensure a stress-free experience for clients and candidates alike.



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