Service Desk Support Specialist
5 days ago
We are seeking a highly skilled Service Desk Administrator to join our team in Ballyclare. As the first point of contact for customers, you will be responsible for providing exceptional customer service and support.
The successful candidate will have excellent communication skills, both written and verbal, and be proficient in Microsoft Suite. They will also have a strong understanding of IT systems and processes.
Key Responsibilities:
- Providing timely and effective responses to customer inquiries
- Generating and updating service schedules and sending reminders
- Managing vehicle and customer databases
- Booking PSV appointments and issuing workshop job cards
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning and ensuring efficiency and profitability
- Contacting customers to inform them of additional work required and providing accurate quotations
- Contacting customers upon job completion and explaining the work carried out
Requirements:
- Educated to GCSE Level - Must have English and Maths
- Strong communication skills - written and verbal
- Proficient with Microsoft Suite
Working Hours:
Monday to Thursday: 08:00-21:00 (one late finish between shifts), Friday: 08:00-18:00, Saturday: 07:00-14:00 (usually one in four)
Salary: We can confirm that the salary for this role is approximately £22,000 per annum, depending on experience.
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