Service Desk Team Member

3 days ago


Ballyclare, United Kingdom Brook Street Full time
Job Summary: We are recruiting for a Service Desk Team Member to work within our client's busy service department. As a Service Desk Team Member, you will be the initial point of contact for customers, providing exceptional customer service and ensuring all queries are resolved efficiently and effectively.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong understanding of Microsoft Suite. Previous experience in a similar role would be beneficial but not essential as full training will be provided.

About the Role:
As a Service Desk Team Member, you will be responsible for a variety of tasks including answering customer queries via phone, email, and face-to-face, generating and updating service schedules, and managing vehicle and customer databases. You will also be involved in booking PSV appointments, issuing workshop job cards, and monitoring the progress of vehicles in the workshop. Other administrative duties such as running reports, scanning and filing paperwork, record archiving, and general word processing will also be part of your role.

Requirements:
The successful candidate will be educated to GCSE level with strong English and Maths skills. A strong understanding of Microsoft Suite is essential, and previous experience in a similar role would be advantageous. However, full training will be provided for the right candidate.

Salary: £26,000 - £32,000 per annum depending on experience.

Location: Ballyclare.

Benefits: We offer a competitive salary, comprehensive benefits package, including pension scheme, life insurance, and 20 days annual leave.

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