IT Service Desk Coordinator
24 hours ago
Are you looking for a challenging role where you can make a real difference? Do you have excellent communication skills and a passion for providing exceptional customer service? If so, we would love to hear from you
As a Service Desk Administrator at Brook Street Recruitment, you will be the first point of contact for customers, providing timely and effective responses to their inquiries.
Key Responsibilities:
- Providing exceptional customer service and support
- Generating and updating service schedules and sending reminders
- Managing vehicle and customer databases
- Booking PSV appointments and issuing workshop job cards
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning and ensuring efficiency and profitability
- Contacting customers to inform them of additional work required and providing accurate quotations
- Contacting customers upon job completion and explaining the work carried out
Requirements:
- Educated to GCSE Level - Must have English and Maths
- Strong communication skills - written and verbal
- Proficient with Microsoft Suite
Working Hours:
Monday to Thursday: 08:00-21:00 (one late finish between shifts), Friday: 08:00-18:00, Saturday: 07:00-14:00 (usually one in four)
Salary: £22,000 per annum, depending on experience.
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