IT Service Desk Coordinator

24 hours ago


Ballyclare, United Kingdom Brook Street Recruitment Full time

Are you looking for a challenging role where you can make a real difference? Do you have excellent communication skills and a passion for providing exceptional customer service? If so, we would love to hear from you

As a Service Desk Administrator at Brook Street Recruitment, you will be the first point of contact for customers, providing timely and effective responses to their inquiries.

Key Responsibilities:

  • Providing exceptional customer service and support
  • Generating and updating service schedules and sending reminders
  • Managing vehicle and customer databases
  • Booking PSV appointments and issuing workshop job cards
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning and ensuring efficiency and profitability
  • Contacting customers to inform them of additional work required and providing accurate quotations
  • Contacting customers upon job completion and explaining the work carried out

Requirements:

  • Educated to GCSE Level - Must have English and Maths
  • Strong communication skills - written and verbal
  • Proficient with Microsoft Suite

Working Hours:

Monday to Thursday: 08:00-21:00 (one late finish between shifts), Friday: 08:00-18:00, Saturday: 07:00-14:00 (usually one in four)

Salary: £22,000 per annum, depending on experience.



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