IT Service Delivery Manager

1 day ago


Ballyclare, United Kingdom Woodside Logistics Group Full time
Job Title: IT Service Delivery Manager - Technical Expert

This is a challenging role that requires an experienced professional to lead the delivery of IT services. The ideal candidate will have a broad technical knowledge and experience in managing IT helpdesk and service desk operations.

The successful applicant will be responsible for overseeing the end-to-end delivery of IT services, managing and coordinating all sections of the IT helpdesk and service desk, and driving support call quality and timely response to all support calls logged.

This role offers a competitive salary of £40,000 per annum, 33 days holiday per year, fully funded health plan, long service recognition, cycle to work scheme, and opportunities for personal development.

Key Responsibilities:
  • Oversee the end-to-end delivery of IT services.
  • Manage and coordinate all sections of the IT helpdesk and service desk.
  • Drive support call quality and ensure timely response to all support calls logged.

Requirements:
  • A minimum of 2 years management experience.
  • Experience managing IT team while driving continuous improvement.
  • Excellent communication and customer service skills both written and verbal.


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