Service Advisor

5 hours ago


Ballyclare, United Kingdom VANRATH Full time
Customer Service Advisor

VANRATH have partnered with one of Northern Ireland's leading Commercial Vehicle Dealerships. This is an exciting opportunity to join a well-established organisation as a Customer Service Advisor. The ideal candidate will have previous experience within a similar position and be able to demonstrate high levels of customer satisfaction.

The role offers a competitive salary, fully negotiable based on experience, plus a fantastic benefits package. As a Customer Service Advisor, you will be the first point of contact for customers, greeting them in a courteous manner and interpreting their requirements. You will also be responsible for generating, amending and updating service schedules and sending reminders, as well as managing vehicle and customer databases. Additionally, you will be required to book PSV appointments, issue workshop job cards and monitor progress, process and close out workshop job cards and assist with invoicing, make outbound sales and customer care calls and manage key customer relationships. Furthermore, you will create maintenance contract quotes and sell maintenance contracts, liaise with the Workshop Foreman for job planning, and contact customers to inform them of any additional work required and provide accurate quotations to gain the necessary authority to complete the work. The ideal candidate will have excellent organisation and time management skills, and a full valid UK driving license.

A competitive salary, up to £35,000 per annum, depending on experience, plus a fantastic benefits package, including company pension scheme, makes this an attractive opportunity for any experienced individual looking to join a longstanding company with many routes for progression.
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