Service Desk Administrator
1 day ago
Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Administrator Key Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders * Vehicle and customer database management * Booking PSV appointments * Issuing workshop job cards and monitoring progress of vehicles in workshop * Processing and closing out workshop job cards and assisting with invoicing * Making outbound sales and customer care calls and managing key customer relationships * Creating maintenance contract quotes and selling maintenance contracts * Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability * Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work * Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery * Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing Criteria * Educated to GCSE Level - Must have English and Maths * Strong communication skills - written and verbal * Proficient with Microsoft Suite Details of the role * Mondays to Thursdays from 08:00-21:00 ( working just one late finish between these shifts ) Fridays working between 08:00-18:00 Saturdays from 07:00-14:00 - usually one in four Salary can be confirmed on application Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Skills: Customer Service Communication Rapport Problem Solving
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Service Desk Administrator
2 weeks ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdministratorKey Duties & Responsibilities* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements* Generating, amending and updating service schedules and sending reminders*...
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Service Desk Administrator
2 weeks ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdministratorKey Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders *...
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Service Desk Administrator
1 week ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdministratorKey Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders *...
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Service Desk Administrator
3 weeks ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdministratorKey Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders *...
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Service Desk Administrator
3 weeks ago
Ballyclare, United Kingdom Brook Street Recruitment Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Administrator Key Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders *...
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Service Desk Administrator
1 week ago
Ballyclare, United Kingdom Brook Street Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Administrator Key Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending...
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Service Desk Administrator
3 weeks ago
Ballyclare, United Kingdom CV-Library Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Administrator Key Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending...
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Service Desk Administrator
3 weeks ago
ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdministratorKey Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders *...
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Service Desk Administrator
1 month ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdvisorKey Duties & Responsibilities Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and...
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Service Desk Administrator
2 months ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdvisorKey Duties & ResponsibilitiesBeing the first line of contact for customers, greeting them in a courteous manner and interpreting their requirementsGenerating, amending and updating service schedules and sending remindersVehicle and...
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Service Desk Administrator
1 month ago
Ballyclare, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk AdvisorKey Duties & ResponsibilitiesBeing the first line of contact for customers, greeting them in a courteous manner and interpreting their requirementsGenerating, amending and updating service schedules and sending remindersVehicle and...
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Service Desk Operator
4 weeks ago
Ballyclare, United Kingdom Brook Street UK Full timeJob Title: Service Desk AdministratorJob Summary:Become a key member of our team as a Service Desk Administrator at Brook Street UK. As the primary point of contact for our customers, you will be responsible for providing exceptional support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Customer Interaction: Provide...
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Service Desk Team Member
2 days ago
Ballyclare, United Kingdom Brook Street Full timeJob Summary: We are recruiting for a Service Desk Team Member to work within our client's busy service department. As a Service Desk Team Member, you will be the initial point of contact for customers, providing exceptional customer service and ensuring all queries are resolved efficiently and effectively.The ideal candidate will have excellent communication...
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Service Desk Management Director
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Service Desk Operations Specialist
1 month ago
Ballyclare, United Kingdom Brook Street Recruitment Full timeJob Description:Brook Street Recruitment is seeking a skilled Service Desk Advisor to join our client's team in Ballyclare. As the primary point of contact for customers, you will be responsible for:Main Responsibilities:Providing exceptional customer service, greeting clients in a courteous manner, and interpreting their requirements.Generating, amending,...
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Service Desk Administrator
1 month ago
Ballyclare, Co. Antrim, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Advisor Key Duties & Responsibilities Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle...
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Help Desk Support Specialist
3 weeks ago
Ballyclare, United Kingdom Brook Street Recruitment Full timeJob Title: Help Desk Support SpecialistAt Brook Street Recruitment, we are currently seeking a highly skilled and experienced Help Desk Support Specialist to join our team in Ballyclare. This is a full-time and permanent role that requires exceptional communication skills, problem-solving abilities, and a passion for delivering excellent customer service.The...
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Ballyclare, Co. Antrim, United Kingdom Brook Street UK Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Administrator Key Duties & Responsibilities * Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements * Generating, amending and updating service schedules and sending reminders...
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Service Operations Administrator
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Ballyclare, United Kingdom Brook Street Recruitment Full timeJob Summary: We are seeking a highly skilled Service Operations Administrator to join our team in Ballyclare. As a Service Operations Administrator, you will be responsible for managing service operations, including generating, amending, and updating service schedules and sending reminders. You will also manage vehicle and customer databases, book PSV...
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It Service Delivery Manager
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