Customer Relationship Strategy Lead

2 weeks ago

London, Greater London, United Kingdom Corecruitment Full time
Lead CRM Initiatives in a Dynamic Environment

We are seeking an experienced CUSTOMER RELATIONSHIP STRATEGY LEAD to join our team at Corecruitment. This senior position requires a strategic thinker who can develop, execute, and optimise CRM strategies to enhance customer engagement, retention, and revenue.

About the Role:

  • Develop and lead the CRM strategy to drive customer loyalty and lifetime value.
  • Oversee all CRM marketing activities, from planning to execution, ensuring alignment with company goals.
  • Design and deliver innovative campaigns that improve customer satisfaction and drive results.
  • Leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.
  • Monitor, evaluate, and report on campaign performance, including KPIs like engagement rates, retention, revenue, and ROI.
  • Collaborate with cross-functional teams, including marketing, product, and data teams, to achieve shared objectives.

Requirements:

  • Proven experience in CRM management, preferably in a high-growth startup or fast-paced environment.
  • Strong analytical and strategic planning skills, with a data-driven approach to decision-making.
  • Expertise in CRM tools, platforms, and automation systems.
  • A creative mindset with the ability to conceptualize and execute impactful campaigns.
  • Exceptional organisational and leadership skills, with experience managing projects and mentoring team members.
  • Excellent communication and presentation skills, capable of influencing stakeholders at all levels.

What We Offer:

  • A competitive salary of up to £50,000 per year, with performance-based bonuses and growth opportunities.
  • A dynamic and supportive work environment with a talented team.
  • The opportunity to work on challenging projects and make a real impact on customer relationships.

Join Our Team:

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