Head of Operations and Event Management

4 days ago


Coventry, Coventry, United Kingdom Walsh Employment Ltd Full time
Job Description

Job Title: Head of Operations and Event Management

Company: Walsh Employment Ltd

Location: Coventry

Job Type: Full-time

Salary: £50-60K plus excellent benefits package

About the Role:

We are seeking an experienced and skilled Head of Operations and Event Management to join our team. As a key member of our operations team, you will be responsible for the management and development of our operations team, ensuring they receive feedback on their performance and areas for improvement are identified and addressed.

Key Responsibilities:

  • Lead all service lines including Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, Event Parking & Sales
  • Ensure all events have an operations pack including up-to-date risk assessments, traffic management plans, crowd management plans & commercial plans
  • Work in partnership with other function heads to anticipate future operational needs, managing resources efficiently and effectively to meet requirements
  • Management of all company equipment, stock, vehicles and uniforms across the UK
  • Implement strategies to ensure company growth and services development, managing operations and retaining customers
  • Be an industry leader on innovations and attend industry events such as FSOA & SGSA
  • Have a good understanding of Chapter 8 traffic signs manual, Green Guide & Purple Guides
  • Work closely with the Staffing & Recruitment Manager and Training Dept to ensure the correct number and quality of resources are available to ensure future needs are met
  • Lead on all event day HR issues and work with HR lead to resolve & rectify
  • Lead on all new operations recruitment roles and assist in the overall recruitment and staffing of your deployments
  • Manage the welfare, safety and morale of 1,100+ front-line workforce to ensure the company is the employer of choice within the industry
  • Work with training department to ensure all casual workforce have a training pathway to ensure the business remains complaint with stewarding and traffic management guidance
  • Ensure all relevant processes and procedures are followed by the team and are fully compliant with all British Standards and legal requirements
  • Provide detailed and accurate reports to management highlighting areas of concern and escalating any future challenges or risks, in a timely manner
  • Ensure the Operations Team work closely with Finance/Payroll to ensure hours are recorded accurately and pay is processed appropriately for work completed
  • Protect sensitive personal data, ensuring it is handled in full compliance with GDPR requirements
  • Fully support other function leads in the ongoing development of client relationships, ensuring an excellent and responsive service is provided at all times
  • Develop and maintain excellent working relationships with colleagues, ensuring any communications are dealt with responsively, including attending meetings and any assistance or contribution required is provided
  • Support the Senior Management Team with the production of content for quotes/tenders and attend presentations as required

Requirements:

  • 5+ years of experience in an operational / events environment
  • 5+ years experience in line management, with a proven track record of effective coaching and mentoring
  • Excellent interpersonal and communication skills
  • Willingness to work outside of role to support growth and success of the business, often at pace
  • Proficient in the use of MS applications, with attention to detail to produce documents of a high standard
  • Must live within a daily commutable distance of Coventry
  • Must hold UK Driving Licence, extensive UK travel essential
  • L4 Spectator Safety desirable
  • SIA DS license desirable


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