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Head of Operations and Event Management

2 months ago


Coventry, Coventry, United Kingdom Service Care Solutions - Construction Full time

**Job Summary**

Service Care Solutions - Construction is seeking an experienced Head of Operations and Event Management to join their team. This is a full-time, permanent role based in the Coventry office with UK-wide travel required.

**Key Responsibilities**

  • Team Management: Lead the operations team, comprising a Head of Event Ops, Operations Manager, Operations Coordinator, and Event Day Managers. Evaluate and monitor performance, providing regular feedback and coaching to improve skills and address areas of improvement.
  • Service Line Management: Oversee all service lines, including Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, Event Parking & Sales. Ensure all events have comprehensive operations packs, including up-to-date risk assessments, traffic management plans, crowd management plans, and commercial plans.
  • Resource Management: Work in partnership with other function heads to anticipate future operational needs, managing resources efficiently and effectively to meet requirements.
  • Equipment and Asset Management: Manage all company equipment, stock, vehicles, and uniforms across the UK.
  • Business Development: Implement strategies to ensure company growth and services development, managing operations and retaining customers.
  • Industry Leadership: Stay up-to-date with industry innovations, attending events like FSOA & SGSA, and have a good understanding of Chapter 8 traffic signs manual, Green Guide, and Purple Guides.

**Requirements**

  • Interpersonal and Communication Skills: Demonstrate excellent interpersonal and communication skills.
  • Operational Experience: 5+ years' experience in an operational/events environment.
  • Adaptability: Willingness to work outside of role to support growth and success of the business, often at pace.
  • Technical Skills: Proficient in the use of MS applications, with attention to detail to produce documents of a high standard.
  • Line Management Experience: 5+ years' experience in line management, with a proven track record of effective coaching and mentoring.
  • Location: Must live within a daily commutable distance of Coventry Head Office.
  • Travel: Must hold a UK Driving Licence, with extensive UK travel essential.
  • Certifications: L4 Spectator Safety desirable, SIA DS license desirable, and Lantra 12D M6 a must.