Sales Performance Leader

3 weeks ago


London, Greater London, United Kingdom Hurtigruten Full time
Hurtigruten Job Description

The Job Role:
We are seeking a highly skilled Commercial Team Manager to join our team. This role is crucial in driving sales performance, enhancing customer satisfaction, and contributing to the company's growth. As a key member of our commercial team, you will be responsible for providing direct support to the sales team, focusing on coaching, call monitoring, and maintaining quality standards.

Key Responsibilities:
  1. Lead the Sales Team: Oversee the sales team's workflow to ensure KPIs and sales goals are achieved, including sales targets, conversion rates, quality scores, and customer satisfaction scores.
  2. Celebrate Successes: Foster a positive and motivational team environment that aligns with company values, organizing team-building activities and recognition programs to boost morale and performance.
  3. Analyze Performance: Regularly analyze gathered information to generate actionable insights, sharing these insights with market leaders and senior management through structured communication channels.
  4. Maintain Quality Standards: Perform regular call listening to ensure adherence to quality standards, providing immediate feedback and implementing corrective actions when necessary.

Requirements:
  1. Minimum 3 years' experience in managing Sales/ Service team(s) preferably in a contact center environment.
  2. Experience in Cruise / Travel is a benefit.
  3. Fluency in English is required.

Estimated Salary: $70,000 - $90,000 per annum, depending on location and experience.

About Us:
Hurtigruten is a leading cruise and travel company that operates in the Norwegian market. We pride ourselves on offering unique adventures that connect our guests with nature and culture.

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