Customer Service Representative

6 days ago


Reading, Reading, United Kingdom Porsche Retail Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Contact Advisor to join our team at Porsche Retail Group. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities
  • Customer Service: Provide consultative booking services for vehicle maintenance and repair, ensuring efficient workshop loading and optimal customer satisfaction.
  • Communication: Manage customer booking communications, including phone calls, emails, and web inquiries, to ensure timely and effective updates.
  • Relationship Building: Develop and maintain strong relationships with customers, providing personalized support and ensuring their needs are met.
  • Marketing: Make outbound calls to customers to re-engage them with products and services, driving sales and revenue growth.
  • Service Coordination: Determine required services and advise customers on potential work, ensuring seamless service delivery.
  • System Maintenance: Maintain and update the Dealer Management System to ensure accurate and up-to-date customer information.
About Us

Porsche Retail Group is a leading provider of luxury automotive services, with a strong commitment to customer satisfaction and excellence. Our team is passionate about delivering exceptional experiences and building long-term relationships with our clients.

What We Offer
  • Competitive Salary: £26,750 per annum
  • Bonus Scheme: Up to £8,400 per annum (approx. £700 per month)
  • Holiday Entitlement: 27 days per year plus bank holidays
  • Vehicle Leasing: Option to lease a VW Group vehicle at preferential rates
  • Private Medical Insurance: With the option to add loved ones
  • Mental Health Support: Dedicated champions and employee assistance programs
  • Employee Benefits: Life assurance, income protection insurance, and a DC pension scheme
Working with Us

We are a dynamic and supportive team, committed to excellence and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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