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Outpatient Administrator

1 month ago

Farnham, Surrey, United Kingdom Spire Healthcare Ltd Full time

Job Summary: We are seeking an experienced Outpatient Administrator to join our team at Spire Clare Park Hospital. As an Outpatient Administrator, you will be responsible for ensuring the provision and maintenance of an efficient patient appointments service within the hospital.

Key Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

Requirements:
- High standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Experience of handling high call volumes in a fast paced environment
- High level of PC literacy and experience of using multiple systems and programmes
- Excellent interpersonal and communication skills
- The ability to work effectively as part of a team
- Able to work under pressure and to tight deadlines, with good organisational skills

Benefits:
- Competitive rates for bank colleagues who work on a flexible basis
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

About Spire Healthcare:
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people.