Receptionist - Private Hospital
4 weeks ago
Job Title: Receptionist - Private Hospital
About the Role:
Spire Healthcare Ltd is seeking a skilled Receptionist to join our team at our private hospital. As a Receptionist, you will be responsible for providing exceptional customer service to patients, visitors, and colleagues. Your duties will include welcoming and registering patients, directing them to the correct areas, and managing the hospital switchboard. You will also be responsible for processing in-patient and out-patient charges, handling cash, and undertaking various clerical duties.
Key Responsibilities:
- Welcoming and registering patients, including accurate collection of credit card details and patient information
- Directing patients, consultants, and hospital teams to the correct areas
- Compliance with NHS forms and processes
- Processing in-patient and out-patient charges
- Cash handling within the parameters of the 'Handling Cash Policy'
- Discharge of patients onto the computer system, ensuring accuracy of all information
- Managing the hospital switchboard, ensuring all calls and enquiries are responded to in a timely manner
- Undertaking various clerical duties, including checking of bed status reports, ordering and distribution of newspapers, and booking taxis
Requirements:
- A personable individual with the ability to work on own initiative as well as part of a team
- Good basic PC skills, including Word, Excel, and Outlook
- Excellent customer service skills
- High degree of accuracy in administration
- Great communication skills at all levels
- Experience in a customer service environment
- Switchboard experience desirable
Benefits:
Spire Healthcare Ltd offers a competitive salary, comprehensive benefits package, and opportunities for career development. Our benefits include 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free annual Bupa wellness screening, private medical insurance, life assurance, and save an average of £50 per month with our free onsite car park.
About Us:
Spire Healthcare Ltd is a leading independent hospital group in the United Kingdom, providing diagnostics, inpatient, day case, and outpatient care. We are proud to be an equal opportunities employer, celebrating diversity and committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
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