Customer Experience Manager

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Performance Resourcing Full time

As a leading recruitment agency in the automotive industry, we're dedicated to finding talented individuals like you. We're currently seeking an experienced Service Advisor to join our team at Performance Resourcing.

About the Position:

  • Welcome and engage with customers, providing a warm and welcoming experience from start to finish.
  • Accurately log vehicle details and service requirements, ensuring seamless communication with our technicians.
  • Effectively communicate and convert VHC identified work requirements, building trust with our customers.
  • Manage reception administration, from job cards to invoicing, maintaining accurate records and ensuring timely completion of tasks.
  • Deliver exceptional customer service, fostering loyalty and driving business growth.

Requirements:

  • Proven experience as a Service Advisor, Service Receptionist, or Aftersales Advisor in a franchised car dealership.
  • Familiarity with CDK/ADP/Keyloop Dealer Management System is a valuable asset.
  • A positive attitude, excellent communication skills, and a passion for customer service.

What We Offer:

  • A competitive starting salary of £28,257, with opportunities for on-target earnings of £40,000.
  • A comprehensive training program to develop your skills and advance your career.


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