Customer Experience Leader
4 days ago
We are seeking a highly skilled IT Service Operations Manager to lead our end user services teams in delivering exceptional customer experiences.
The ideal candidate will have a strong background in IT service management, with at least 5 years of experience in a leadership role and a deep understanding of IT service operations frameworks, standards, and methodologies.
The salary for this position is estimated to be around €70,000 - €100,000 per year, depending on location and qualifications.
Key Responsibilities- Drive a high level of customer service and support for end users, ensuring timely feedback and effective resolution of escalated IT issues.
- Oversee VIP support, through proactive engagement and setting the bar high across all end user services teams.
- Oversee and challenge SLAs, KPIs, and performance reporting to ensure accountability and drive excellence across all end user services teams.
This role requires excellent project management and organizational skills, as well as a strong ability to manage multiple tasks and priorities.
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