Customer Experience Manager
3 days ago
Company Overview
The Salisbury Arms, a neighbourhood hangout located on Tenison Road, is seeking an experienced Front of House Team Leader to lead our team in delivering exceptional customer experiences and mouth-watering food offerings.
Salary
We offer a competitive hourly salary, with an estimated annual salary ranging from £25,000 to £30,000 based on location and experience.
Job Description
Your role as Team Leader / Supervisor:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive leader
Required Skills and Qualifications
You will need to demonstrate:
- Previous Leadership experience in a hospitality or customer-facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast-paced and pressurised environment
- A result-driven and ambitious individual keen to develop your career and your teams
Benefits
We offer a range of benefits, including:
- Competitive hourly salary
- 28 days holiday
- Company Pension scheme
- Retail and Beer discounts
- Refer a friend Bonus
- Meals on duty
- Employee assistance programme
- Benefits portal
- Career development programme
- Fun culture surrounded by a supportive team
- Great working environment and great prospects
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