Customer Experience Ambassador

5 days ago


Cambridge, Cambridgeshire, United Kingdom Tapestry Full time

Tapestry is a global house of brands that values diversity, inclusivity, and innovation. We are committed to creating a seamless customer experience across all our brands.

The estimated salary for this role is between $45,000 and $60,000 per annum, depending on location and experience.

Job Description:

This is a 12-month fixed-term contract with 40 hours per week. The successful candidate will be based in John Lewis Cambridge and will work closely with Tapestry teams, host store management, personal shopping, in-store marketing, and wider shop floor teams.

Key responsibilities include building strong relationships with clients, driving brand awareness, and increasing customer retention. The Brand Ambassador will also track and analyze store targets, monitor in-store activity, and present ideas to the Senior Regional Brand Ambassador to identify new brand opportunities.

Operations & Visual Merchandising:
  • Manage daily product deliveries and replenishment
  • Complete trade reports in a timely manner
  • Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage

The ideal candidate will have a minimum of 2 years retail experience, understanding of working within a department store, and excellent communication, leadership, organizational, and analytical skills.

Benefits:
  • 1 paid volunteering day per year and opportunities to volunteer with global projects
  • Learning & development opportunities
  • Internal mobility & career progression
  • Equity inclusion & diversity initiatives
  • Multi-brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman
  • Health cash plan
  • Eyecare vouchers
  • Employee Assistance Program
  • Life Assurance
  • Employer Pension Contribution
  • Mortgage Advisor
  • Gym discount


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