Delivery Director
5 days ago
We are looking for a skilled Delivery Director - Customer Experience to join our team at Featurespace. As a key member of our Professional Services Organisation, you will lead multiple medium to large implementation projects concurrently for our customers. Your primary objective will be to ensure all project objectives are met through delivery of the project as per the customer Contract and Statement of Work (SoW).
Your Key Responsibilities
• Application of effective Project Management of multiple medium to large implementation projects concurrently for Featurespace customers
• Provide solid project governance including planning, risk and issue management, budget management, communications, scope and owning contracts and commercials
• Deliver exceptional customer experiences through building trusting relationships, maintaining open and honest regular communication, and delivering on promises
• Lead the project team by setting vision, communicating effectively, providing mentorship and coaching, and fostering development opportunities for team members
The Ideal Candidate
• Strong track record of successful projects and delighting customers for a range of project types and sizes
• Previous experience of working in a Professional Services Organisation and/or delivering software to external customers to contract; ideally within the Financial Services industry
• Demonstrated ability to handle multiple concurrent projects and prioritise appropriately
• Good knowledge of PMI, Prince 2 and Agile required in order to both deliver, and flex to customers' internal approaches
The estimated salary for this position is £75,000-£95,000 per year, depending on experience.
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