Technical Delivery Director
3 weeks ago
Job Title: Technical Delivery Director
Job Summary: We are seeking an experienced Technical Delivery Director to lead our technical teams in delivering customer, player, and business value at Jagex. As a key member of our leadership team, you will work closely with senior leadership to transform our delivery capability and drive continuous improvement.
Main Responsibilities:
- Develop and execute the operational strategy of our technical teams.
- Create work systems used throughout the business unit, including team structure, reporting status, and coordination.
- Develop accountability rituals to plan, review, and hold teams accountable for their commitments.
- Ensure problems with delivery are regularly and quickly diagnosed and addressed.
- Keep internal stakeholders and customers up to date on commitments and delivery status.
- Understand the capabilities of our technical teams to plan for current work and future needs.
- Drive tech team leadership discussion on growth and workforce allocation.
- Resolve conflicts within and between departments effectively.
- Ensure psychological safety, healthy feedback culture, and conflict management.
- Work with leadership to foster an environment where teams are empowered and autonomy is normalized.
- Collaborate with Senior Director of Production and other production personnel to improve delivery based on cutting-edge practices and techniques.
- Establish production KPIs in-line with studio-wide best practice and monitor, improve, and report on them.
- Be accountable for correct allocation of operational expenditure and reporting purposes for the department P&L.
- Line manage Delivery Leads for pastoral care, career development, performance management, and coaching and mentoring junior production personnel.
Requirements:
- Active interest in the games industry and technology behind it.
- Extensive experience in hands-on delivery using Agile, Lean, and/or Systems Thinking.
- Experience managing/facilitating complex deliveries involving 3 or more teams.
- Proven Software-Development Lifecycle experience.
- Able to influence senior stakeholders to achieve the best outcome for Jagex and your team.
- Demonstrable experience collaborating with Product, UX, QA, and Engineering in multi-functional teams.
- Experience working in a scaled delivery environment.
- Recent experience working effectively with distributed teams.
- Value-driven rather than project metrics driven (outcome over output).
About Jagex:
Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We empower our players with real influence on the game's evolution, creating loyal forever fans. Our community experiences give players a greater stake in what they're playing, creating loyal forever fans.
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