Director of End-User Technology and Service Delivery

3 days ago


Cambridge, Cambridgeshire, United Kingdom Deloitte LLP Full time
Job Summary

Deloitte LLP is seeking an experienced IT Infrastructure Services Director to lead our Customer Experience and Support team. As a key member of our Central Business Services (CBS) organization, you will be responsible for developing and driving strategy, innovation, transformation, and operational delivery excellence across the portfolio of CES services to UK and Swiss member firm practitioners.

The ideal candidate will have a proven track record of leading integrated support functions with multi-discipline teams responsible for end-user technology, onsite / techbar services, remote and indirect channel support, mobility services, full lifecycle hardware and software asset management, and second-line support services. You will also have experience in managing strategic vendor relationships and negotiating contracts with global partners.

This role offers the opportunity to shape and evolve the future of Customer Experience Support Service strategy and operational delivery both in the UK and Swiss member firms and wider NSE IT organization.

Main Responsibilities
  • Develop and drive CES strategy and innovation.
  • Lead the development and implementation of CES plans and projects.
  • Manage and develop the CES leadership team.
Salary: £140,000 - £220,000 per annum.
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