Service Delivery Strategist
14 hours ago
Job Summary
We are seeking a skilled Service Management Lead to propel and lead our ITSM team. This is a global ServiceNow environment requiring a modern leader focused on customer experience and CSI.
About the Role
You will be joining La Fosse as a Service Delivery Strategist. In this role, you will manage globally dispersed internal ITSM teams (10+ FTE) in an environment of 2000+ users. ServiceNow is advantageous, and we seek an innovative mindset towards ITSM.
Key Responsibilities
- Develop and Implement Service Management Strategy: Align with business goals and drive excellence in service delivery.
- Lead ITSM Team: Mentor, inspire, and foster a culture of continuous improvement.
- Implement ITIL Best Practices: Drive evolution of processes and ensure high-quality IT services.
- Oversee Incident, Problem, Change, and Major Incident Management.
- Develop IT Service Catalogue: Ensure effective utilisation of processes, tools, and technologies.
- Monitor and Report Service Management Performance: Identify opportunities for improvement and enhance service quality.
- Innovative Initiatives: Develop and implement SLAs and KPIs that align with IT strategy.
- Risk Management: Proactively manage risks in IT service delivery.
- Primary Point of Contact: Build strong relationships across the organisation to ensure seamless service delivery.
Requirements
- Proven Leader: Builder of impactful, high-performing teams.
- Modern ITSM Leader: Focused on customer experience and not just 'SLAs'.
- ITIL Expertise: Clear communicator, skilled negotiator, and trusted by stakeholders.
- Problem-Solving Skills: Continuous improvement driven.
- Relationship Building: Trusted inside and out.
Location and Salary
This 6-month minimum contract offers a salary of £650 per day, based in Cambridgeshire, with 2 days a week working remotely. The ideal candidate must have managed large-scale ITSM teams in a global environment.
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