Customer Experience Leader

3 days ago


Cambridge, Cambridgeshire, United Kingdom AllSaints Full time
The estimated salary for this role is £40,000 - £55,000 per annum, depending on experience.

About the Job Description:

  • Lead and manage a team of stylists to achieve sales targets and provide exceptional customer service.
  • Develop and implement floor plans and rotas to optimize store performance.
  • Oversee customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
  • Be an expert ambassador for our product, inspiring both in-store and online customers and your team.
  • Commercially driven, ensure that our product is showcased well at all times, following guidelines and promoting best-selling products.
  • Accountable for day-to-day operations, including team deployment and business acumen development.
  • Proactively manage people matters such as return to work interviews and liaise with HR on specific issues.

About the Benefits:

  • A generous wardrobe allowance.
  • Potential to earn more from our team commission scheme.
  • We are a disability committed certified employer.
  • Employee discount for family and friends.
  • Up to 2 years service: 33 days (25 days + bank holidays); over 2 years service: 36 days (28 days + bank holidays).
  • Access to dental cash plan & free virtual GP appointments through Aviva.
  • UNUM employee assistance helpline.
  • Life assurance cover.
  • Access to discounted gym membership and corporate discounts.
  • Free, confidential wellbeing and lifestyle support with Retail Trust.
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
  • Health days for physical or mental wellness.
  • Dedicated mental health support from our mental health first aiders.
  • Eye care vouchers, season ticket loans, and much more.


  • Cambridge, Cambridgeshire, United Kingdom Sainsbury's Full time

    {"About the Role------------------Our Lead Customer Experience Manager is a key position in our retail management team, responsible for leading a team of managers and driving customer satisfaction.Key Responsibilities-------------------* Lead and inspire a team of managers to deliver exceptional customer experiences* Develop and implement strategies to...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Role OverviewWe are seeking a highly motivated and creative leader to establish and manage the national customer strategy for our diverse Office business.This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions, and thought leadership.Key ResponsibilitiesDeveloping and implementing a clear,...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Establish a national customer strategy for our diverse $5.8 billion Office business.About UsWe're one of Australia's largest property groups, managing $32 billion worth of assets across the country.We shape leading experiences across office, retail and logistics.Sustainable returns from investments come from focusing on what matters most to customers – a...


  • Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About Marshall Motor GroupAs one of the UK's largest car dealer groups, Marshall Motor Group represents 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers across 142 dealerships in 34 UK counties. Our passion for people is matched only by our dedication to delivering exceptional customer experiences.The RoleWe're...


  • Cambridge, Cambridgeshire, United Kingdom Clinique Full time

    Beauty Experience Leader - Cambridge Store**About Clinique**Clinique is a leading beauty brand that provides safe, effective, and simple routines for remarkable results. With a custom-fit philosophy, Clinique opens up possibilities for all skin types and tones. Grounded in the latest science, Clinique continually revisits and evaluates its formulations to...


  • Cambridge, Cambridgeshire, United Kingdom Deloitte LLP Full time

    About the Role">Deloitte LLP is seeking an experienced Customer Experience and Support Director to lead our IT Infrastructure Services team. As a key member of our Central Business Services (CBS) organization, you will be responsible for developing and driving strategy, innovation, transformation, and operational delivery excellence across our portfolio of...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    We're seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8 billion Office business.This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.You'll develop and implement a clear, data-driven...


  • Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    We are seeking a highly skilled Customer Experience Representative to join our team in Canterbury, with the opportunity to travel across our Loughton and Lincoln contact centres as required.About the RoleThis is an exciting opportunity to be part of our quality assurance process, ensuring that our customer service representatives receive the best possible...


  • Cambridge, Cambridgeshire, United Kingdom Advancing People Full time

    Job Title: Customer Service Team Leader - Multilingual RoleAt Advancing People Multilingual, we are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a German Speaking Customer Service Team Leader, you will be responsible for providing excellent customer service to clients in the German speaking region.Key...


  • Cambridge, Cambridgeshire, United Kingdom Solution 47 Recruitment ltd Full time

    Job Title: Customer Experience LeadSolution 47 Recruitment ltd is looking for a Customer Experience Lead to join our team in Sawston.About the Role:This is an exciting opportunity to shape the customer experience at our organization and drive business growth. As a Customer Experience Lead, you will be responsible for developing and implementing customer...


  • Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a Customer Experience Quality Assurance Specialist to join our team at Marshall Motor Group. As a key member of our Contact Centre team, you will be responsible for ensuring that our Customer Service Representatives are trained, reviewed, and continually supported to provide the best levels of service at all times.Key...


  • Cambridge, Cambridgeshire, United Kingdom Compass UK & Ireland Full time

    Job SummaryWe are seeking a talented and enthusiastic Food Service Team Member to join our team at Compass UK & Ireland. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and working in a fast-paced environment.This role will involve contributing to a passionate and friendly team, working in a...


  • Cambridge, Cambridgeshire, United Kingdom Currys Full time

    About UsCurrys is the UK's best-known retailer of tech, and we're proud of the service our customers receive – and it's all down to our team of caring and committed colleagues.We're looking for a Customer Experience Specialist to join our team and help us deliver exceptional customer experiences. As a key member of our sales team, you will be responsible...


  • Cambridge, Cambridgeshire, United Kingdom Hesketh James Recruitment Ltd Full time

    Customer Experience Ambassador OpportunityHesketh James Recruitment Ltd is seeking a Customer Experience Ambassador to join our team at a high-end property in Cambridge City Centre.About UsHesketh James Recruitment Ltd is a well-respected operator with a reputation for developing unique hospitality, workspace, and events concepts.ResponsibilitiesAs a...


  • Cambridge, Cambridgeshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Cambridge, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

    We're seeking a talented Front of House professional to deliver an exceptional customer experience and contribute to our mouth-watering food offering at The Carpenter Arms, a local neighbourhood hangout in Cambridge.Key Responsibilities:Customer Journey: Take responsibility for ensuring the customer experience is second to noneOrder Management: Accurately...


  • Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

    Transforming Customer ExperiencesWe are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our diverse, $5.8b Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.Key...


  • Cambridge, Cambridgeshire, United Kingdom Accora Full time

    About the RoleAs a key member of our customer-facing team, you will play a vital role in ensuring seamless customer interactions. You will be responsible for coordinating customer bookings and providing exceptional customer service. This role requires strong communication and organizational skills, with the ability to work effectively in a team environment....


  • Cambridge, Cambridgeshire, United Kingdom AREA 2 – North Full time

    We are looking for a skilled Customer Experience Champion to join our team at Fish'n'Chick'n in AREA 2 - North.Salary: £8.25 - £11.50 per hourLocation: AREA 2 – NorthThe ideal candidate will be passionate about delivering exceptional customer experiences and have excellent communication skills.Job Description:We want every customer to have an amazing...


  • Cambridge, Cambridgeshire, United Kingdom WHSmith Full time

    Job Overview:As a Sales Assistant at WHSmith, you will be responsible for delivering exceptional customer service and working independently or as part of a team to maintain our store standards. Your primary goal will be to provide an outstanding shopping experience for our customers, ensuring they feel welcome and valued in our stores.Key...