Customer Experience Leader
3 days ago
About the Job Description:
- Lead and manage a team of stylists to achieve sales targets and provide exceptional customer service.
- Develop and implement floor plans and rotas to optimize store performance.
- Oversee customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- Be an expert ambassador for our product, inspiring both in-store and online customers and your team.
- Commercially driven, ensure that our product is showcased well at all times, following guidelines and promoting best-selling products.
- Accountable for day-to-day operations, including team deployment and business acumen development.
- Proactively manage people matters such as return to work interviews and liaise with HR on specific issues.
About the Benefits:
- A generous wardrobe allowance.
- Potential to earn more from our team commission scheme.
- We are a disability committed certified employer.
- Employee discount for family and friends.
- Up to 2 years service: 33 days (25 days + bank holidays); over 2 years service: 36 days (28 days + bank holidays).
- Access to dental cash plan & free virtual GP appointments through Aviva.
- UNUM employee assistance helpline.
- Life assurance cover.
- Access to discounted gym membership and corporate discounts.
- Free, confidential wellbeing and lifestyle support with Retail Trust.
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
- Health days for physical or mental wellness.
- Dedicated mental health support from our mental health first aiders.
- Eye care vouchers, season ticket loans, and much more.
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