Operations Manager for Network Services
1 week ago
Viasat, a leading provider of communication solutions, is seeking an experienced Operations Manager for Network Services to join our team. With over 35 years of shaping consumer, business, government, and military communication around the globe, Viasat has established itself as a pioneer in this field.
About the RoleThis role is responsible for managing a team of Operations Support members, ensuring seamless service delivery and incident resolution. The ideal candidate will have experience in Network Operations, excellent communication skills, and the ability to lead and motivate a team.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.
The day-to-day responsibilities include:
- Maintaining and implementing processes and procedures for daily operational support against SLA requirements.
- Managing and coaching the Operational Support team.
- Responsible for maintaining shift rotation to ensure 24x7 support for our Airline customers.
The successful candidate will have:
- Background experience in Network Operations.
- Demonstrable understanding of IP data networks, Backhaul & Interconnect, RF systems, and satellite communications.
- Exceptional verbal and written communication skills (English).
- Ability to travel up to 10%.
- Extensive knowledge of ServiceNow.
Viasat offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.
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