Network Services Manager

2 days ago


London, Greater London, United Kingdom Iaggbs Full time
Job Title:

Network Services Manager

About the Role:

We are seeking an experienced Network Services Manager to join our team at IAG GBS. As a key member of our Network Operations Centre, you will be responsible for planning, implementing, and managing network services to ensure high availability, reliability, and performance.

Key Responsibilities:
  • Service Level Management: Define, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for network services.
  • Project Management: Plan and oversee network-related projects, including upgrades, migrations, and new service deployments.
  • Vendor Management: Manage relationships with network equipment vendors, service providers, and contractors.
  • Incident and Problem Management: Lead the incident response process and conduct root cause analysis of network incidents.
Requirements:
  • 5+ years of experience in network management or similar roles within IT operating environments.
  • 3+ years of line management experience, leading Network Engineers in 24/7 operations.
  • Proven expertise in service management frameworks (ITIL), including incident, problem, and change management.
  • Strong ability to manage relationships with network vendors and negotiate service agreements.
Salary:

£60,000 - £80,000 per annum.

Location:

IAG GBS, UK.



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