Network Services Manager
2 days ago
Network Services Manager
About the Role:We are seeking an experienced Network Services Manager to join our team at IAG GBS. As a key member of our Network Operations Centre, you will be responsible for planning, implementing, and managing network services to ensure high availability, reliability, and performance.
Key Responsibilities:- Service Level Management: Define, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for network services.
- Project Management: Plan and oversee network-related projects, including upgrades, migrations, and new service deployments.
- Vendor Management: Manage relationships with network equipment vendors, service providers, and contractors.
- Incident and Problem Management: Lead the incident response process and conduct root cause analysis of network incidents.
- 5+ years of experience in network management or similar roles within IT operating environments.
- 3+ years of line management experience, leading Network Engineers in 24/7 operations.
- Proven expertise in service management frameworks (ITIL), including incident, problem, and change management.
- Strong ability to manage relationships with network vendors and negotiate service agreements.
£60,000 - £80,000 per annum.
Location:IAG GBS, UK.
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