Network Operations Specialist

3 weeks ago

London, Greater London, United Kingdom HSBC Global Services Limited Full time
Job Description

HSBC Global Banking and Markets is a leading emerging markets-led, financing-focused business that provides investment and financial solutions.

We connect emerging and mature markets, covering key growth areas, and partner with our corporate, government, and institutional clients to help them achieve consistent, long-term performance.

Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales, and transaction banking.

The Network Management & Market Intelligence function (N2MI) is responsible for recommending the appointment and monitoring of the Group's network of agents used by all group entities or global businesses.

Key Responsibilities
  • Provide on-going technical support and market intelligence to operational areas, Global Relationship Managers, client support teams, and product development areas.
  • Ensure that the HSBC Group receives a high quality, competitively priced service from its agents, facilitating timely and efficient processing in internal operational areas and leading to a high level of customer satisfaction.
  • Undertake efficiency checks of agent banks to ensure appropriate service quality is achieved and maintained to the benefit of all external and internal customers.
  • Carry out meetings with operational areas to discuss agent bank operational performance and act as a two-way focal point for issue escalation between internal areas and agent banks.
  • Ensure all agent bank appointments are consistent with regulatory and compliance requirements, in line with HSBC Group internal controls, and agreed internal strategic relationship direction.
Requirements
  • Proven background in operations, product, and/or account management with detailed knowledge of securities services products.
  • Strong analytical, control skills, high work standards, and attention to detail.
  • Excellent client-facing and written communication skills with the ability to influence and negotiate effectively.
  • Self-starter with demonstrable exposure to working towards stringent deadlines and can work autonomously.
  • Flexible attitude with good planning, assimilation, and organisational skills and the ability to prioritise conflicting demands and problem solve.

This is a pivotal and highly varied opportunity to learn about a range of products and gain exposure across a global entity.

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