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Senior Program Manager

1 month ago

London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time
About the Role

As a Senior Program Manager, Network Excellence, you will play a key role in driving innovation and improvement across Amazon’s transportation network. You will lead analytical projects to drive relevant business insights, enabling the automation of various use cases. Your expertise in complex problem-solving, business case decision-making, and strategic thinking will be essential in delivering actionable results and collaborating with other teams to maximize impact.

Key Responsibilities:

  • Own end-to-end program management activities for the EU ATS NetOps team, ensuring seamless execution and delivery of large-scale projects.
  • Lead projects aimed at improving the Amazon Customer Experience, leveraging data and analytics to drive business insights.
  • Independently design, develop, deploy, and maintain large-scale projects across the organization, setting and clarifying business requirements and targets with the team.
  • Establish and maintain operations metrics, communicating them to leadership and stakeholders through regular review meetings.
  • Document standard operations processes, ensuring best practices are shared across departments and the network.
  • Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas.

About the Team

As part of the Amazon Transportation Service (ATS) team, you will be part of a diverse and dynamic group of professionals who play a central role in Amazon’s success. Our team captures data and uses it to drive decisions, making Amazon more innovative and efficient. We prioritize safety, using the expertise of our people to get packages to their destination quickly, conveniently, and sustainably.

What We Offer

  • Bachelor’s degree or equivalent and proven experience in management consulting, product management, business development, retail, FMCG, or e-commerce in an international, fast-paced environment.
  • Experience in business case decision-making, complex problem-solving capabilities, and a high level of attention to detail.
  • Proven ability to influence others, with excellent English communication skills, both verbal and written.
  • Advanced skills in Excel, VBA, Macros, and programming languages such as SQL/C++, Python, or any other relevant programming language.

Preferred Qualifications

  • Master’s degree or similar education in Transportation, Logistics, Supply Chain, or a related discipline.
  • Past experience collaborating and effectively communicating with senior management, technology teams, and international stakeholders.
  • Strong analytical and technical ability, including creative problem-solving.