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Network Operations Manager

1 month ago

London, Greater London, United Kingdom Amazon Full time
EU Command Center Incident Response Lead

Amazon is seeking an experienced people manager to lead our global Command Center.

We are looking for a passionate, hard-working, and talented Manager who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team.

Key Responsibilities:

  1. Lead high-severity response calls, ensure fast and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
  2. Collaborate with Field Operations and Field IT and Engineering teams as a liaison and escalation point.
  3. Manage a team of Operations support managers and system and software support engineers to ensure Fulfilment Centre systems are healthy and available to meet customer demands.

Requirements:

  1. People and Team management experience.
  2. Networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
  3. Windows Server technologies: AD, DFS, Print Services, SCCM experience.
  4. Corporate setting Windows, Mac or Linux Operating systems support experience.
  5. Bachelor's degree in IT, computer science or equivalent.
  6. Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP).
  7. Experience in a Desktop Support role at a technology company.
  8. Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
  9. Experience working with Windows server technologies: AD, DFS, Print Services, SCCM.