Customer Service Operations Coordinator
1 month ago
Our client is a global pharmaceutical company with a major presence in the UK, delivering life-changing medicines through their commitment to science-led innovation.
Job SummaryWe are seeking a skilled Customer Service Specialist to join our team on a 12-month contract basis, working at our site in Burgess Hill. This role offers a unique opportunity to provide exceptional customer service and support across various platforms while promoting the use of available tools.
Key Responsibilities- Manage customer communications within agreed service levels and maintain high-quality service standards.
- Offer first- and second-line digital support across multiple platforms, ensuring seamless customer experiences.
- Collaborate with other departments and stakeholders to ensure smooth operations and efficient communication.
- Ensure all data on our systems is up-to-date and accurate as required.
This role requires experience in customer relationship management systems and tools, as well as customer service expertise preferably gained in a contact centre environment. Additionally, experience with both business-to-business and consumer-based customer service is essential.
SalaryGBP 00ph (PAYE) for a 12-month contract period.
BenefitsThis role offers hybrid working arrangements, providing a great work-life balance while being part of a dynamic team in a rapidly growing industry. Our client values employee growth and development, offering opportunities for professional advancement and career progression.
NoteThis role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
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