Customer Service Representative

7 days ago


Burgess Hill, West Sussex, United Kingdom Hobson Prior Full time
Job Description

Hobson Prior is seeking a Customer Service Representative to join our team in ensuring customers receive necessary reagents and consumables for their operations. This role involves processing orders, handling customer communications, and providing first-level support for digital order management solutions. The ideal candidate will be a patient and empathetic individual with excellent communication skills.

This is a hybrid role requiring 3 days in office per week. As a member of our Supply Chain and customer service function, you will report to our Customer Service Team Managers. Your key responsibilities will include managing customer communications within agreed service levels, offering first- and second-line digital support, communicating with third-party suppliers, and supporting other departments and stakeholders.

We are looking for someone who is resilient and tenacious, able to work effectively as part of a close-knit team in a fast-paced, time-sensitive environment. You will have experience of Customer Relationship Management systems and tools, as well as customer service experience (preferably in a contact centre environment). You will also have excellent written and verbal communication skills, and be able to communicate with maximum impact.

Our ideal candidate will have the following qualifications and skills:

  • Grade C or above at GCSE or equivalent in both English Language and Maths.
  • Experience of Customer Relationship Management system and tools.
  • Customer Service experience (preferably in a contact centre environment).

As a valued member of our team, you can expect a competitive salary of £35,000 - £40,000 per annum, depending on experience. We also offer a range of benefits, including opportunities for professional development and a supportive working environment.



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