Head of Logistics and Customer Experience

1 month ago


Burgess Hill, West Sussex, United Kingdom F. Hoffmann-La Roche Gruppe Full time

F. Hoffmann-La Roche Gruppe is seeking a talented Head of Logistics and Customer Experience to lead our supply chain and customer services functions in the UK and Ireland diagnostics business.

About the Opportunity

The ideal candidate will have a proven track record in delivering outstanding performance in complex, international settings, with a focus on high-quality and on-time delivery of life-changing solutions to customers.

The estimated salary for this position is around £95,000 - £115,000 per annum, depending on experience.

The successful candidate will demonstrate an entrepreneurial, commercial, and customer-centric mindset, understanding the impact of supply chain decisions within the ecosystem.

  • Develop and lead a team of 100 individuals committed to providing industry-leading service to our patients and customers in the UK, Ireland, and European Agencies (Cyprus, Malta, and Iceland).
  • Represent our affiliate in the EMEA LATAM Supply Chain Leadership Team and drive strategic initiatives to establish Supply Chain as a competitive edge.
  • Challenge the status quo, with the aim to deliver better solutions to our patients and customers with outstanding customer experience, while growing our operational efficiency.
About Our Culture

F. Hoffmann-La Roche Gruppe is a diverse and inclusive organization that values diversity, equity, and inclusion, representing the communities we serve.



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