Head of Logistics and Customer Experience
1 month ago
F. Hoffmann-La Roche Gruppe is seeking a talented Head of Logistics and Customer Experience to lead our supply chain and customer services functions in the UK and Ireland diagnostics business.
About the OpportunityThe ideal candidate will have a proven track record in delivering outstanding performance in complex, international settings, with a focus on high-quality and on-time delivery of life-changing solutions to customers.
The estimated salary for this position is around £95,000 - £115,000 per annum, depending on experience.
The successful candidate will demonstrate an entrepreneurial, commercial, and customer-centric mindset, understanding the impact of supply chain decisions within the ecosystem.
- Develop and lead a team of 100 individuals committed to providing industry-leading service to our patients and customers in the UK, Ireland, and European Agencies (Cyprus, Malta, and Iceland).
- Represent our affiliate in the EMEA LATAM Supply Chain Leadership Team and drive strategic initiatives to establish Supply Chain as a competitive edge.
- Challenge the status quo, with the aim to deliver better solutions to our patients and customers with outstanding customer experience, while growing our operational efficiency.
F. Hoffmann-La Roche Gruppe is a diverse and inclusive organization that values diversity, equity, and inclusion, representing the communities we serve.
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