Head of Supply Chain and Customer Services

1 month ago


Burgess Hill, West Sussex, United Kingdom Roche Full time

Roche, a leading research-focused healthcare group, seeks a dynamic leader to head its supply chain and customer services in the UK and Ireland.

Job Description

We are seeking an experienced professional to develop and lead a team of approximately 100 individuals focused on providing industry-leading service to patients and customers in the UK, Ireland, and European Agencies. As Head of Supply Chain and Customer Services, you will shape the supply chain and customer services strategy, considering regional and global directives while delivering on our customer promises.

Key Responsibilities:

  • Lead the implementation of local, regional, and global supply chain initiatives, demonstrating project management and networking capabilities.
  • Deploy and deliver EMEA LATAM strategic focus areas within the country.
  • Represent our affiliate in the EMEA LATAM Supply Chain Leadership Team and drive strategic initiatives to establish Supply Chain as a competitive edge.
  • Challenge the status quo, with the aim to deliver better solutions to our patients and customers with outstanding customer experience, while growing operational efficiency.

You will be responsible for identifying and developing local talents in support of regional and global talent pools. Additionally, you will lead and guide the Supply Chain and Customer Services functions, including National Distribution Center Operations (Warehouse), creating a stimulating and motivational workplace that attracts, develops, and retains high performers.

Your goal will be to attain key performance deliverables such as inventory levels, distribution costs, and write-offs. You will oversee day-to-day operations, focusing on resolving critical issues related to product delivery, order, and invoice management.

Liaising with external parties, including customers, distributors, and third-party logistics providers, is essential to your success in this role. You will demonstrate strong analytical and problem-solving skills with a data-driven decision-making approach.

This position requires significant experience in Supply Chain and Customer Service, with a proven track record in delivering outstanding performance in complex, international settings. Substantial leadership experience in complex settings, with the ability to leverage networks within internal and external Supply Chain communities, is also necessary.

The salary range for this position is approximately £80,000 - £110,000 per annum, depending on experience. Roche offers a comprehensive benefits package, which includes health insurance, retirement plans, and paid time off. If you are a dynamic strategist who thrives in complex and international environments with a focus on high quality and on-time delivery of life-changing solutions to customers, we encourage you to apply.



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