Customer Service Representative

2 days ago


Burgess Hill, West Sussex, United Kingdom Austin Fraser Full time

Job Summary:

Aftersales Customer Services Executive opportunity at Austin Fraser. Providing exceptional customer service to each individual customer, handling escalated customer complaints and resolving them in a timely and professional manner.

About the Role:

This is an exciting chance to develop and implement customer service policies, procedures, and standards, training and coaching new and existing staff on best practices and customer service skills. You will be responsible for monitoring and evaluating the performance of the team and providing feedback and guidance, collaborating with other departments to ensure smooth and efficient operations.

Requirements:

We are looking for a candidate with a bachelor's degree in business administration, communication, or a related field, and a minimum of 3 years of experience as a customer service executive or a similar role. Excellent communication and interpersonal skills, both written and verbal, strong leadership and management skills, proficiency in CRM systems and Microsoft Office applications, ability to work under pressure and handle multiple tasks, and a positive and customer-oriented attitude are essential.

What We Offer:

Up to £24,750 per annum, depending on experience, a competitive salary that reflects the company's commitment to its employees' success. If you are interested in this opportunity, please send your CV and a cover letter.



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