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Professional Customer Service Representative
1 month ago
We are recruiting for a Customer Service Specialist to join our diagnostics company in Burgess Hill, on a contract basis for 12 months.
About the RoleThe successful candidate will be responsible for managing customer communications within agreed service levels and maintaining high-quality service.
- Offer first- and second-line digital support across several platforms whilst promoting the use of available tools.
- Communicate with Third-party suppliers to process required purchase orders or resolve any logistical queries.
- Support other departments and stakeholders to ensure smooth operation.
- Evaluate customer satisfaction and implement improvements where necessary.
This role requires a strong understanding of Customer Relationship Management systems and experience in a contact centre environment. The ideal candidate will have excellent communication skills and the ability to work effectively in a team.
About Our ClientOur client is a global pharmaceutical company with a significant presence in the UK. Their purpose is to deliver life-changing medicines and share their expertise with the scientific, healthcare, and business communities.
Salary and BenefitsThe salary for this role is £15.00-£17.00 per hour (PAYE) and includes a comprehensive benefits package.
