Customer Service Representative

1 month ago


Burgess Hill, West Sussex, United Kingdom Clearline Recruitment Ltd Full time
Job Opportunity

We are seeking a skilled Customer Service Specialist to join our team in Burgess Hill. This is a 12-month contract position, with a salary of £13.00 - £18.00 per hour (dependent on experience).

About the Role

This role involves working within the Customer Service team to ensure seamless operations by processing customer orders, managing communications, and providing first-level support for digital order management solutions.

Key Responsibilities
  • Ensure compliance with all relevant regulatory requirements.
  • Proactively follow processes related to Export Control and Incoterms.
  • Manage customer communications within defined service levels, ensuring consistently high-quality service.
  • Provide first and second-line digital support across multiple platforms, while promoting the use of available tools.
  • Coordinate with third-party suppliers to process purchase orders and resolve any logistical issues.
  • Address customer dissatisfaction by offering suitable solutions and alternatives.
  • Assist other departments and stakeholders to ensure seamless operations.
  • Maintain up-to-date data across all systems as required.
Requirements
  • Proficiency in Customer Relationship Management (CRM) systems (e.g., Salesforce, SAP).
  • Strong written and verbal communication skills.
  • Knowledge of business-to-business and consumer-based customer service.
  • Problem-solving and troubleshooting expertise.
  • Ability to multitask, prioritise, and manage time effectively.
What We Offer
  • Hybrid (minimum 2 days in office), providing flexibility when able.
  • Free parking onsite.
  • Fun company events.
  • 25 days holiday per annum + recognised bank holidays.


  • Burgess Hill, West Sussex, United Kingdom Hobson Prior Full time

    Job DescriptionHobson Prior is seeking a Customer Service Representative to join our team in ensuring customers receive necessary reagents and consumables for their operations. This role involves processing orders, handling customer communications, and providing first-level support for digital order management solutions. The ideal candidate will be a patient...


  • Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

    Job Summary:We are seeking a highly motivated and organized individual to join our team as a Night Shift Customer Service Representative. The successful candidate will be responsible for providing excellent customer service and coordinating with staff to ensure seamless operations.Key Responsibilities:- Respond to customer inquiries and resolve issues in a...


  • Burgess Hill, West Sussex, United Kingdom Austin Fraser Full time

    Job Summary:Aftersales Customer Services Executive opportunity at Austin Fraser. Providing exceptional customer service to each individual customer, handling escalated customer complaints and resolving them in a timely and professional manner.About the Role:This is an exciting chance to develop and implement customer service policies, procedures, and...


  • Burgess Hill, West Sussex, United Kingdom Travail Employment Group Full time

    **Company Overview**We are a well-established Private Medical and Travel insurance business seeking an experienced Customer Service Advisor to provide cover for a 9-month fixed term maternity contract. As part of our small team, this blended customer service and administration position is primarily responsible for assisting customers with their enquiries,...


  • Burgess Hill, West Sussex, United Kingdom Tesco Partners Full time

    Tesco Partners is committed to providing excellent customer service and a positive shopping experience. As a Sales Colleague, you will be an integral part of our team, ensuring that customers receive the best possible service.Estimated salary for this role is £10-12 per hour, depending on location and experience.The role involves working across the store in...


  • Burgess Hill, West Sussex, United Kingdom ENGINEERINGUK Full time

    Store Assistant Opportunity:We are seeking a skilled and enthusiastic Store Assistant to join our team at ENGINEERINGUK. As a Tesco Colleague, you will be responsible for delivering exceptional customer service and ensuring that every shopper has a positive experience in our store.Key Responsibilities:Provide exceptional customer service and respond to...


  • Burgess Hill, West Sussex, United Kingdom Costa Coffee Full time

    At Costa Coffee, we are seeking a skilled and enthusiastic Barista to join our team. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for preparing and serving high-quality drinks to our customers.Key Responsibilities:Pouring passion into perfect drinksMaintaining a clean and welcoming store...


  • Burgess Hill, West Sussex, United Kingdom Lloyds British Group Ltd Full time

    Location: Haydock, United KingdomJob Category: Support/SalesAt Speedy Solutions, we're looking for a talented Customer Relationship Executive to join our team. As a key member of our Customer Solutions department, you'll play a vital role in building and maintaining strong relationships with our clients.This exciting opportunity offers a salary of £28,000 -...


  • Burgess Hill, West Sussex, United Kingdom CK Group Full time £15 - £17

    We are recruiting for a Customer Service Specialist to join our diagnostics company in Burgess Hill, on a contract basis for 12 months.About the RoleThe successful candidate will be responsible for managing customer communications within agreed service levels and maintaining high-quality service.Offer first- and second-line digital support across several...


  • Burgess Hill, West Sussex, United Kingdom Compass UK & Ireland Full time

    Job TitleApart from a passion for delivering exceptional customer experiences, we are seeking a Customer Service Associate to join our team on a part-time basis. Working up to 10 hours per week, you will contribute to achieving common goals in a fast-paced environment.Key ResponsibilitiesCash Handling: You will handle cash and operate the cash register with...


  • Burgess Hill, West Sussex, United Kingdom Tesco Partners Full time

    Estimated Salary: £24,000 - £28,000 per annumAs a Sales Colleague at Tesco Partners, you will play a vital role in serving our customers and driving sales growth. This is an excellent opportunity for those looking for a stable and flexible work schedule.


  • Burgess Hill, West Sussex, United Kingdom F. Hoffmann-La Roche Gruppe Full time

    At F. Hoffmann-La Roche Gruppe, we are seeking a highly skilled Customer Service Leadership Manager to join our dynamic team in the UK and Ireland diagnostics business.About the RoleWe estimate the salary for this position to be around £90,000 - £110,000 per annum, depending on experience.The ideal candidate will have significant experience in supply chain...


  • Burgess Hill, West Sussex, United Kingdom ENGINEERINGUK Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Store Representative. In this role, you will play a key part in delivering exceptional customer service and supporting the store manager and other colleagues to achieve sales targets and improve store performance.Key Responsibilities:Providing excellent...


  • Burgess Hill, West Sussex, United Kingdom Roche Full time

    Roche, a leading research-focused healthcare group, seeks a dynamic leader to head its supply chain and customer services in the UK and Ireland.Job DescriptionWe are seeking an experienced professional to develop and lead a team of approximately 100 individuals focused on providing industry-leading service to patients and customers in the UK, Ireland, and...


  • Burgess Hill, West Sussex, United Kingdom F. Hoffmann-La Roche Gruppe Full time

    F. Hoffmann-La Roche Gruppe is seeking a talented Head of Logistics and Customer Experience to lead our supply chain and customer services functions in the UK and Ireland diagnostics business.About the OpportunityThe ideal candidate will have a proven track record in delivering outstanding performance in complex, international settings, with a focus on...


  • Burgess Hill, West Sussex, United Kingdom Taylorollinson Full time

    About TaylorollinsonWe are a pioneering Health & medical organisation that provide an innovative service to safeguard valuable resources for potential future health and medical advancements.Job DescriptionAs a Medical Sales Representative, you will take on a highly consultative B2C role following up on leads and looking to nurture relationships through the...


  • Burgess Hill, West Sussex, United Kingdom Taylorollinson Full time

    OverviewTaylorollinson is a pioneering Health & medical organisation providing an innovative service to safeguard valuable resources for potential future health and medical advancements. As a Medical Sales Representative, you will support the continued growth of the organisation by identifying new business opportunities and developing strategic relationships...


  • Burgess Hill, West Sussex, United Kingdom Compass UK & Ireland Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Food Service Ambassador. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of Chartwells.About the RoleAs a Food Service Ambassador, you will be responsible for ensuring that our...


  • Burgess Hill, West Sussex, United Kingdom Roche Full time

    As a valued member of our team, you will play a crucial role in shaping the future of diagnostics at Roche. With over 100 years of history, we have established ourselves as a leader in the field of diagnostics and monitoring products & services.Job OverviewOur UK Diagnostics business employs approximately 560 highly skilled individuals. We provide the...


  • Burgess Hill, West Sussex, United Kingdom Compass UK & Ireland Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Service Assistant. This role offers an exciting opportunity to deliver exceptional customer experiences for Chartwells on a contracted basis of 10 hours per week.Job DescriptionAs a Customer Services Assistant, you will contribute to a passionate and...